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Your tk 399 account works with bKash, Nagad, Rocket and Bank Transfer — the payment rails you already use every day. Add funds or request a payout directly from the account area, whether you are on a phone or a browser, with every transaction recorded in your history.
Adding funds starts from the cashier section inside your account. Open the deposit page and you will see your available payment options — bKash, Nagad, Rocket, and Bank Transfer are all listed there. Pick the one you use most, enter the amount that fits your session, and confirm.
Log in to your account and go to the deposit section. The cashier page lists all active payment methods available for your account.
Select bKash, Nagad, Rocket or Bank Transfer. The page shows the exact details — number, account name, reference — you need to complete the transfer from your wallet or bank.
Type in your deposit amount and press confirm. Follow only the fields and instructions shown on screen — do not round up or alter the reference code displayed.
After your payment provider confirms the transfer, the amount posts to your account balance. Open the transaction history tab to verify the entry.
Withdrawals go back to the wallet or bank account you nominate inside your account area. Open the withdrawal section from the account menu — you will see the payout methods available to you, which include bKash, Nagad, Rocket and Bank Transfer where eligible.
Go to the withdrawal section in your account menu. The page shows available payout routes including bKash, Nagad, Rocket and Bank Transfer based on your account status.
Select your preferred method and type in your wallet number or bank account exactly as registered. Double-check the number before submitting — incorrect details require a manual correction.
Enter the withdrawal amount within the limits shown on the page and confirm. A pending entry will appear in your transaction history straight away.
Your account may prompt an identity or wallet ownership check before the payout processes. Complete only the fields and steps displayed in your account — do not send documents unless the system requests them.
Account verification is handled through the fields and prompts your account actually shows you — not through a fixed document checklist we publish here. When your account requires a check, a prompt appears in the account area or during a transaction flow. Follow the instructions on that screen: the system tells you what it needs and where to submit it.
Verification requests appear inside the account area or during a payment flow. The prompt tells you what is needed — follow only those instructions, not third-party advice.
Use only the upload or entry fields shown in your account at tk 399. Do not send documents via chat, email or any off-site route unless the account screen explicitly directs you there.
After you complete a verification step, the account area shows a status update. If the status does not change within the period indicated, contact support with your account reference.
If a verification prompt is unclear or asks for something you cannot provide, reach the support team through the published contact route. They can review your specific account situation and advise correctly.
Your tk 399 cashier shows the payment options active for your account region. For Bangladesh, the available deposit and withdrawal routes are the local wallet and bank rails you use in daily life — bKash, Nagad, Rocket and Bank Transfer. Each method has its own steps and reference details shown at the time of the transaction.
Send or receive via your bKash mobile wallet. The cashier shows the bKash number and reference to use; complete the transfer from your bKash app following the exact details displayed.
Use your Nagad wallet for both deposits and withdrawal requests. Enter the amount and follow the reference details shown in the account cashier to complete the Nagad transfer.
Rocket wallet payments are supported for eligible accounts. Open the cashier, select Rocket, and use the account details shown there to send or request your funds.
Bank Transfer is available for accounts that have completed the relevant account checks. The cashier provides the bank name, account number and reference code you need to initiate the transfer.
Every deposit and withdrawal request generates an entry in your tk 399 account history. That record includes the method used, the amount, a transaction reference, and a status label. When you complete a transfer through bKash, Nagad, Rocket or Bank Transfer, your payment app also gives you a reference or receipt number.
Every payment through bKash, Nagad, Rocket or Bank Transfer generates a unique reference. Screenshot or note it immediately — this is what support uses to locate your transaction on both ends.
Account history shows statuses such as pending, processing, and completed. Pending means the request is queued; completed means the amount has moved. If a status does not advance, contact support with the reference.
Before contacting support, open your transaction history tab. Most discrepancies resolve once you match the wallet receipt timestamp against the account entry — they may differ by a few minutes due to network confirmation.
For any transaction you want to dispute, hold onto the wallet app receipt, the account history screenshot, and the reference code. Support can only investigate with at least one of these on hand.
We approach account and transaction safety through verified domain access, wallet ownership checks and a clear support path for anything that looks wrong. Your account exists only at tk 399 — any other address is not us. The steps below outline the safeguards in place for your deposits and withdrawals.
Always access your account through tk 399. Before entering any account credentials or initiating a payment, confirm the address bar shows the correct domain. A mismatched URL is a sign to stop and contact support.
Withdrawal payouts go only to a wallet or bank account verified as yours. This check prevents funds from being sent to an unintended recipient. The account area guides you through the ownership confirmation steps if they apply to your account.
Your account login credentials are yours alone. We will never ask for your password through chat, email or phone. If you receive a message asking for login details, do not respond — report it through the support route on the contact page.
If a transaction does not match your expectation or an account prompt is unfamiliar, use only the contact route published on tk 399. The support team can investigate using your account reference and transaction history without you sharing sensitive credentials.
The questions below cover the situations we see most often around deposits, withdrawals and account verification on tk 399. If your question is not here, the support route on the contact page connects you with the team directly.
You can deposit using bKash, Nagad, Rocket and Bank Transfer where your account is eligible. Open the cashier to see which options are active for your account right now — availability depends on your region and local law.
Once your wallet or bank confirms the transfer, your account balance updates and a completed entry appears in your transaction history. If the balance has not changed after the expected period, check history and then contact support with your wallet reference.
Withdrawals are processed to the wallet or bank account verified as yours in the account area. If you need to update your payout details, follow the steps shown in your account profile — do not expect an automatic match to a new number.
Check the status label in your transaction history first. If it stays in pending beyond the period shown in your account, contact support through the published route at tk 399 and share your transaction reference for a quicker resolution.
Verification steps are shown inside your account when they apply — we do not use a fixed document list. If a check is needed, a prompt appears in the account area telling you exactly what to submit and where. Never send documents through any other channel.
Minimum amounts are displayed on the cashier page at the time of the transaction. We do not publish fixed figures here because these limits are set in your account and can vary. Open the deposit section to see the exact amount required for each method.