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tk 399 operates under terms shaped for clarity and fairness — setting out how your account, activity and data are handled on this platform. Access and eligibility depend on your local law and the regions where our service is available.
Our legal framework covers every interaction between you and this platform — from the moment you open an account to each session you complete. The terms we publish are not optional reading; they form the active agreement that governs your use of the site. We write them in plain language so you can act on them without needing a lawyer to interpret each clause. Certain sections — particularly those relating to transaction records, account verification and dispute handling — are written with Bangladesh account holders in mind, where payments through bKash, Nagad and Bank Transfer are part of the standard account flow. Rocket is also a recognised local payment context. Nothing in these terms removes rights you hold under applicable local law. Where a local law provision conflicts with our published terms, the local law provision takes priority for account holders in that jurisdiction. We update our legal pages when platform conditions change, and the effective date shown at the top of each policy document marks the version currently in force. If any section is unclear, the correct step is to contact our support team before taking the action in question — not after.
All bKash deposits and withdrawals on your account are subject to the transaction terms stated in your account area. Keep your bKash number linked to the verified account to avoid processing delays.
Nagad is accepted as a local payment context. The terms covering Nagad transfers — including verification requirements — are stated in the account wallet section and apply each time you initiate a transfer.
Bank Transfer activity is logged against your account. You can view transaction history in the account area. Disputes relating to Bank Transfer amounts should be raised through our published support route.
Where Rocket is available for your account, the same verification and transaction record rules apply. Check your account wallet section to confirm which payment methods are active for your profile.
Our policy applies directly to activity on this platform — your account login, session data, transactions and the content you interact with inside the site. Understanding the boundary of what this policy governs helps you know where to direct a question and when an issue sits with a third-party service rather than us. Access to any part of this service depends on your local law and the eligible regions we serve.
Login activity, session history and account settings all fall inside this policy. We hold records of verified account access and apply the terms stated here to every authenticated session on your profile.
Deposits and withdrawals processed through your account wallet — including bKash, Nagad and Bank Transfer — are governed by these terms. Transaction records are held in your account history and available for you to review.
Game content, lobby pages and promotional material published on this domain are covered by our terms. We control what appears here; third-party studio content follows those studios' own content licences in parallel.
External services — including your mobile wallet provider, your bank or any third-party network — operate under their own terms. We are not responsible for actions or delays that originate outside our platform boundary.
Our policy is designed so you can act on it — not just read it. Your account area holds the records most relevant to you: transaction history, linked payment methods and session logs. If something looks incorrect, you have a clear path to raise it. Correcting account details — such as updating a linked bKash number or adjusting contact information — is done through the account settings section. For anything the account settings panel does not cover directly, the support route is the correct channel. You do not need to wait for a scheduled review window to raise a question; contact can be made at any time through our published support paths. Where a data or account query involves your rights under applicable local law, state that clearly when you contact us so our team can route the matter appropriately. We aim to acknowledge policy-related queries and provide a substantive response through the same channel you used to reach us.
Transaction history and account activity are visible in your signed-in account area. Check there first before raising a dispute — the record you need is usually already on screen.
Update your linked bKash number, Nagad details or contact information through account settings. If the field is locked, contact support to request the correction with your account verification details ready.
If a term is unclear or you believe something was applied incorrectly to your account, contact support through the published route. State your account reference and the specific term or transaction in question.
For unresolved queries, ask the support team to escalate within the same contact thread. Keep the original message reference so the follow-up is attached to your existing query record.
If a term is unclear or you have a question about how this policy applies to your account, use the contact paths below. We publish only the routes that are actively monitored. Do not send account-sensitive details through an unverified channel.
The live chat widget is accessible from within your signed-in account. Use it for account-specific policy questions where you need a faster response. Have your account reference ready before you start the session.
For written policy queries — including requests to correct account data or escalate a dispute — use the email address published in the site's contact section. Include your account reference and the specific policy section you are asking about.
The help centre within your signed-in account area contains published answers to common policy and account questions. Check there first; if the answer is not there, use live chat or email to reach the team directly.
We hold account data only for as long as it is needed to operate your account and meet applicable obligations. When data is no longer required, it is removed according to our internal retention schedule. Our approach to each of the key handling areas is set out below.
Account data — including linked payment references for bKash, Nagad or Bank Transfer — is held securely and used only for the purposes stated in our policy. We do not share your account details with third parties outside the scope described in our published terms.
We use cookies to keep your session active and to remember account preferences across visits. Cookie settings can be reviewed in your browser. Continuing to use the site after reading our cookie notice means you accept the stated cookie use.
Your account login is tied to the credentials you set. We do not store your payment PIN or wallet password. If you suspect unauthorised access, change your credentials immediately and contact support through the published route.
To request a change to how your data is handled — or to ask about retention for a closed account — contact us through the email route published in the contact section. State your account reference and the specific change you are requesting.
These are the questions we receive most often about how our policy works, what it covers and how to act on your rights as an account holder.
Access and eligibility depend on your local law and the regions we serve. If your account was opened in an eligible region and your local law permits use, then yes, this policy applies to your account activity on this platform.
Your transaction history is in the account area under the wallet section. Every bKash, Nagad and Bank Transfer entry is logged there with a reference. If a record looks incorrect, raise it with support through live chat or email.
Yes. Go to account settings to update contact information or linked payment details. If the field is locked — for example, a verified bKash number — contact support with your account reference to request the correction directly.
We retain data for the period required by our internal retention schedule and applicable obligations. After that, it is removed. You can ask about the retention timeline for your specific account by contacting us through the published email route.
Contact us through the live chat or email route published in the support section. State your account reference and the specific term or transaction involved. If the initial response does not resolve the issue, ask the team to escalate within the same thread.
Our terms are updated when platform conditions change. The effective date shown at the top of each policy document marks the current version. We recommend checking the legal page periodically, particularly before making a significant transaction or account change.