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These terms set out how tk 399 operates your account, what we ask of you, and what you can expect from us. Access to any part of this platform depends on your local law and eligible regions — read these terms before you continue.
By opening an account and using the platform — whether that means browsing game categories, funding your wallet via bKash, Nagad or Rocket, or placing activity through the sportsbook — you confirm that you have read and accepted these terms. We may update these terms when our services change, when applicable requirements in supported regions are revised, or when third-party integrations are adjusted. Whenever material changes are made, we will notify you through your registered account. Continued use of the platform after a change notification constitutes acceptance of the revised terms. These terms are written in English and the English version controls in the event of any inconsistency. Nothing in these terms is intended to create rights beyond what is consistent with local law and the eligible regions in which this platform operates. We do not extend access or account privileges in regions where such activity is restricted. If any clause of these terms is found to be unenforceable, the remaining clauses continue in full effect. Questions about specific clauses can be directed to our support team through the published contact routes listed on this page.
These terms apply specifically to your account on tk 399 and to the activities you carry out through it. Understanding what sits inside and outside this policy helps you know where to look if a question comes up.
Covers your login credentials, session behaviour across devices, account continuity from mobile browser to desktop, and any suspension or closure of your account under these terms. Access availability depends on your local law and eligible region.
Applies to all deposits and withdrawals processed through your account wallet, including activity via bKash, Nagad, Rocket and Bank Transfer. Transaction records are visible in your signed-in account area and are subject to these terms at the time they occur.
Covers game content made available through studio partners in the lobby, sportsbook categories, and any promotional notices published in your account area. Content availability may vary by region and is subject to change without advance notice.
Does not cover the policies of third-party studios, payment processors or network providers. Where a linked service has its own terms — such as your bKash or Nagad provider — those apply independently. We are not liable for third-party terms or practices.
These terms are not just obligations — they also set out what you can do to manage your account and your relationship with us. Your transaction history is accessible from your signed-in account area at any time; if you spot an entry that looks incorrect, the right step is to raise it with support rather than assume it will self-correct. Account details like your registered mobile number or preferred payment method can be reviewed and updated through the account settings visible once you are logged in. If you need to question a decision we have made under these terms — a suspended session, a declined transaction, or a change to your account status — you can submit a formal query through the support routes published on this page. We aim to respond through the channel you used to reach us. Keeping your contact details current in your account ensures you receive any term-change notifications we send.
Your full transaction history — deposits via bKash, Nagad or Rocket, and any withdrawals — is available in the signed-in account section. Check it regularly to confirm the entries match your activity.
If your registered mobile number, email or preferred payment method needs updating, do this through your account settings page. Accurate details ensure term notifications and support replies reach you.
Any clause in these terms you find unclear can be directed to our support team. Use the live chat or email route shown in the support section below. Include your account reference so we can address the specific point quickly.
If your account has been restricted or a transaction is under review, contact support using the published routes. Explain the situation clearly and attach any confirmation messages from your bKash, Nagad or Rocket provider if relevant.
If these terms raise a question you cannot answer by reading them, our support team is the right place to go. Use the route that works best for your device — all channels are monitored and connected to the same support team.
Open the chat widget from any page on tk 399 while logged in. It is the fastest route for questions about a specific clause, a transaction under review, or a change to your account details under these terms.
Send your question to the support email address shown in the Contact section of tk 399. Include your registered mobile number and a clear description of the terms question or account issue you are raising.
The Help section inside your signed-in account area contains published answers to common terms questions — covering wallet transactions, account suspension and eligibility. Check here first before raising a new support request.
We handle account data, session records and transaction history in line with the operational standards described in our Privacy Policy, which is published separately on tk 399. These terms and that policy work together — one governs what you do on the platform, the other governs what we do with the information your activity generates.
Information you provide when registering — including your mobile number and linked payment methods such as bKash or Nagad — is held in your account record. We do not share this with unrelated third parties. See our Privacy Policy for retention details.
Your account session is tied to your login credentials. If you access tk 399 across devices — switching from mobile browser to desktop — the session continuity follows your login, not the device. Log out on shared devices to protect your account.
When these terms are updated, a notification is placed in your account area and sent to your registered contact. The effective date of any revision is shown at the top of the updated document. You can request a copy of the previous version via email support.
If you believe a term has been applied incorrectly to your account, or you want to dispute a decision made under these terms, contact us via live chat or email with your account reference and a clear summary. We review each case individually.
These are the questions we see most often about how these terms work in practice. If yours is not here, the support routes above are the next step.
Yes. Any deposit or withdrawal processed through your account wallet — including via bKash, Nagad, Rocket or Bank Transfer — falls under these terms. Your payment provider's own terms also apply independently. Check both before initiating a transaction.
If we update these terms and you do not agree with the revision, you should stop using the platform and contact support to discuss your account status. Continued use after a change notification is taken as acceptance of the revised terms.
Access depends on your local law and eligible region. These terms do not override local legal requirements. If activity of this kind is restricted where you are located, these terms cannot extend access to you. Check local law before using the platform.
Log in and go to your account settings page to update your registered mobile number, email or preferred payment method. If a field cannot be changed through settings, contact support via live chat or email with your account reference for assistance.
The current version is always available at tk 399/terms-conditions/. The effective date of the version you are reading is shown at the top. Notifications of material changes are sent to your registered account contact when updates are made.
Use live chat or email support — both routes are listed on this page. Include your account reference and a clear explanation of which clause you believe was misapplied. We review each case individually rather than applying a fixed response.