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At tk 399, we keep your personal information under clear rules — what we collect, why we collect it, and who can access it. Your account with us, including any payment records tied to bKash, Nagad, or Bank Transfer, is covered by this policy, and access to our platform depends on your local law and eligible regions.
When you create an account on tk 399, we collect the information you submit during registration — your name, email address, and the mobile wallet or bank details you connect for transactions. This includes records linked to bKash, Nagad, and Bank Transfer, which we store to process withdrawals and deposits accurately and to maintain a clear history in your account wallet. We do not sell your personal data to third parties. Information is shared only where required to process a payment through your chosen local rail or where applicable law in Bangladesh or your eligible region requires disclosure. We retain account data for as long as your account remains active and for a period after closure as required under applicable financial record-keeping rules. Cookies and session data are used to keep your login state consistent across devices — so returning to the lobby on your phone picks up where your last desktop session left off. You can clear cookies at any time through your browser settings, though doing so will require you to log in again. For questions about what data we hold, or to request a correction, you can reach our support team through the contact routes published on the site. Eligibility to use tk 399 depends on local law in your region.
This policy applies specifically to the data tk 399 collects and processes directly. Knowing where it starts and ends helps you understand your rights clearly.
This policy covers all personal data you provide when opening or using your tk 399 account — including login credentials, contact details, and the account wallet activity tied to your registered payment methods.
Payment activity processed through bKash, Nagad, and Bank Transfer on this platform falls within this policy. We hold these records in your account history and you can request a review at any time through support.
Session cookies and browsing data collected while you navigate the platform — including game lobby visits and device continuity data — are covered here. You manage cookie preferences through your browser directly.
External payment providers, mobile wallet operators, and any linked services operate under their own privacy terms. Once a transaction leaves our platform to a third-party rail, that provider's policy governs the data from that point forward.
You hold several practical rights over the data we keep. You can ask us to confirm what personal information is on file for your account, request a correction if any detail is wrong, and raise questions about how a specific piece of data is being used. If you believe information held against your account is inaccurate — for example, a name spelling or a contact number — our support team can walk you through the correction steps. Requests to close an account and delete associated personal data are also handled through the same support route, subject to any retention obligations we carry under applicable law in Bangladesh or your eligible region. We aim to acknowledge your request promptly and to complete straightforward corrections without unnecessary back-and-forth. Every request is handled by a real team member, not an automated queue.
Contact support to request a summary of the personal data linked to your account, including login history and payment method records stored on file.
If your name, email, or contact information is recorded incorrectly, raise a correction request through the support route and we will update it after verifying your identity.
For any question about how a specific piece of your data is used or shared, reach the support team through live chat or the email route published on the site.
To close your account and request deletion of your personal data, contact support directly. Retention periods required by applicable financial rules may apply before full deletion is completed.
If you have a question about this privacy policy, want to review the data we hold, or need to request a change, these are the published routes to reach us. We do not operate phone lines or walk-in support; all queries are handled through the channels below.
Open the live chat widget from any page on tk 399 to speak with a support team member about your account data or a privacy question.
Send a written request to the support email address published in the Contact section of the site. Include your registered account email so we can locate your records.
Log in and navigate to the Help section of your account to find self-service options for reviewing your data and submitting a formal request.
We apply consistent practices across data collection, storage, and access to keep your information safe. Here is how each area works on tk 399.
Account and payment data is stored on secured servers. Access is restricted to staff with a specific operational need — customer support, payments processing — and is not available to general staff or third parties outside of required payment flows.
Session cookies keep your login active across your phone and browser. Analytics cookies, if active, collect only aggregate behaviour data and do not identify you personally. You can manage or remove cookies at any time in your browser settings.
Your account password is stored in hashed form and is never visible to support staff. When you contact us to verify your identity for a data request, we confirm through account-registered details rather than asking for your password.
When this policy changes in a material way, we publish the updated version here and note the revision date at the top of the page. Continuing to use your account after a published update means you have had the opportunity to review the change.
These are the questions we hear most often about how we handle personal data. If yours is not covered here, the support team can help directly.
We collect the details you enter at registration — your name, email address, and the payment method you connect, such as bKash or Nagad. We also record transaction history and session data to keep your account wallet accurate and your login state consistent across devices.
Payment details are used only to process your deposits and withdrawals. They are passed to the relevant payment rail — bKash, Nagad, or Bank Transfer — as needed to complete a transaction. We do not sell or share this information for marketing or any unrelated purpose.
We hold account records for a period after closure as required under applicable financial record-keeping rules in Bangladesh and any eligible region. Once that period ends, personal data that is no longer needed is removed from our systems.
Yes. Contact the support team through live chat or the published email route and ask for a data review. Include your registered email address so we can locate your account records and confirm your identity before sharing the summary.
Reach the support team through live chat or email and describe the correction needed — for example, a name spelling or a contact number. We will verify your identity against your account registration and update the record once confirmed.
Material updates are published on this page with a revision date. We do not send automatic notifications, so we recommend checking this page periodically. Continuing to use your account after a change is posted means you have had a reasonable opportunity to review it.